Agents

FAQ for Agents

Are there any monthly fees or contract with Stripe
Absolutely not.  # No Hidden Fees # No Monthly Fees # No Refund Fees # No Contracts
Mon, 1 Dec, 2014 at 12:13 PM
What is docusign?
Docusign lets you sign documents electronically and easily send documents for electronic signature in just minutes. It is no different to signing a pa...
Mon, 1 Dec, 2014 at 12:16 PM
Input incorrect meter readings
Don't worry if this has happened.  Just a quick e-mail to our support team (support@onboardpro.co.uk), who will make sure the correct details are ...
Mon, 1 Dec, 2014 at 1:56 PM
How do I contact support on a weekend?
We understand that more and more letting agents and landlords work on Saturday's, and that is why we have provided an out of hours contact number in the...
Mon, 1 Dec, 2014 at 2:33 PM
How do I send feedback?
We at OnBoard Pro welcome all types of feedback whether it's good or bad. Technology never stops and neither will our team of developers who will contin...
Tue, 2 Dec, 2014 at 7:53 AM
Why won't it accept my e-mail address?
The most common problem is that you will have used this e-mail address to register you as an Agent.  This e-mail address will now control your Branche...
Tue, 2 Dec, 2014 at 8:04 AM
How do I make a complaint?
We are sorry to hear you are not happy with our service and we want to know why so we can put this right. Please send any complaints to either of th...
Tue, 2 Dec, 2014 at 8:08 AM
How much does an application cost?
For every application there is a charge £29.95
Tue, 2 Dec, 2014 at 2:24 PM
I've registered but not received an email
After you have completed you registration details it can take up to 1 business day to approve your account.  Please check your spam or junk folder to ...
Tue, 2 Dec, 2014 at 2:37 PM
How can I view save or print the completed agreement?
Log in with your username and password. Once logged in select 'Applications' near the top right, then select view.  Select the applicati...
Fri, 5 Dec, 2014 at 10:51 AM