Agents

FAQ for Agents

Will OnBoard Pro work on the browser that I use?
Our support team have carried out vigorous testing on browsers such as Google Chrome, Firefox, Internet Explorer and Safari all of which work with OnBoard P...
Fri, 5 Dec, 2014 at 10:57 AM
Can I upload photos using my mobile phone?
We have created an APP which will have the sole responsibility of uploading the property inventory and images to the application, however this APP will only...
Fri, 5 Dec, 2014 at 11:08 AM
I have no internet data on my tablet, how can I upload images?
Don't worry if you cannot upload the images at the property, we understand not all tablets have data access.  There are 3 ways to upload your imag...
Fri, 5 Dec, 2014 at 11:12 AM
How do I change an application fee?
You need to log on using your administration username and password. This is the log in credentials that control the branches and users.  Once lo...
Fri, 5 Dec, 2014 at 1:55 PM
What does each "Status" of the application mean?
When you first log on you will see a brief breakdown of your most recent applications. It will show the following information;  Name, Address, Progres...
Fri, 5 Dec, 2014 at 2:37 PM
Can I delete my inventory photos?
When creating the Property Inventory you can delete images but once you confirm submission of the inventory they cannot be deleted.  This is to protec...
Fri, 5 Dec, 2014 at 4:33 PM
Can I amend how my applications show when viewing
Yes you can! You can simply click on 'Name' or 'Property' to show the Application List in alphabetical order for which ever option you...
Fri, 5 Dec, 2014 at 4:43 PM
"Whoops! Something is not quite right" error message
If you receive an error message with the following message "Whoops! Something is not quite right" please e-mail support@onboardpro.co.uk with a br...
Fri, 5 Dec, 2014 at 4:53 PM
Assured Shorthold Tenancy Agreement will not load
If you encounter a problem with the AST not loading up, try pressing F5. This usually resolves any problems with docusign.  Should this fail and you s...
Fri, 5 Dec, 2014 at 4:55 PM
Is Docusign legal?
It certainly is. How? Click here to visit the Docusign website to find out more. 
Fri, 5 Dec, 2014 at 4:58 PM