Agents

FAQ for Agents

How long does it take to get my account approved?
We aim to get your account approved within a few hours, but we would advise up to 1 business working day.  If you have not heard anything within 24 ho...
Mon, 1 Dec, 2014 at 10:40 AM
Who can see the application?
The main person to see the application is you, the only time the tenant will see the actual application is when you hand over the tablet / laptop for them t...
Mon, 1 Dec, 2014 at 10:43 AM
What is the 'Details Pack'?
After completion of an application you can download a summary of the application including; Deposit amount Credit Check Score References Pen...
Mon, 1 Dec, 2014 at 10:48 AM
Selected the wrong Local Authority during the application
Don't worry! OnBoard Pro will have automatically send the details over but just drop an e-mail to support@onboardpro.co.uk and our team will ensur...
Mon, 1 Dec, 2014 at 10:50 AM
Website is not working?
We have invested in ensuring the website is running at all times including peak times.  If you encounter that the website is not working please double...
Mon, 1 Dec, 2014 at 11:55 AM
How do I find about future updates?
We will announce any future releases direct on our Support Portal If you click on forums, then announcements to see any details about future releases/...
Mon, 1 Dec, 2014 at 11:58 AM
What is Stripe?
Stripe is a way to accept payments online and in mobile apps. No need to a card machine, no rental costs, or hidden fees.  Visit Stripe for more detai...
Mon, 1 Dec, 2014 at 12:01 PM
Do I have to use Stripe?
You are not obligated to use Stripe however we believe this provided an additional method of payment other than cash, bank transfer etc.  We will setu...
Mon, 1 Dec, 2014 at 12:05 PM
Benefits of using Stripe?
You can now take a secure card payment at the property during a tenants application.  Stripe is ideal for taking application fees, and with only a 2.4...
Mon, 1 Dec, 2014 at 12:10 PM
How much does Stripe cost?
Stripe will include a 2.4% + 20p per successful charge.  Remember that should you refund a transaction there are no fees applied by Stripe and you get...
Mon, 1 Dec, 2014 at 12:12 PM