OnBoard Pro Support

We aim to get your account approved within a few hours, but we would advise up to 1 business working day.  If you have not heard anything within 24 ho...

The main person to see the application is you, the only time the tenant will see the actual application is when you hand over the tablet / laptop for them t...

After completion of an application you can download a summary of the application including; Deposit amount Credit Check Score References Pen...

Don't worry! OnBoard Pro will have automatically send the details over but just drop an e-mail to support@onboardpro.co.uk and our team will ensur...

We have invested in ensuring the website is running at all times including peak times.  If you encounter that the website is not working please double...

We will announce any future releases direct on our Support Portal If you click on forums, then announcements to see any details about future releases/...

Stripe is a way to accept payments online and in mobile apps. No need to a card machine, no rental costs, or hidden fees.  Visit Stripe for more detai...

You are not obligated to use Stripe however we believe this provided an additional method of payment other than cash, bank transfer etc.  We will setu...

You can now take a secure card payment at the property during a tenants application.  Stripe is ideal for taking application fees, and with only a 2.4...

Stripe will include a 2.4% + 20p per successful charge.  Remember that should you refund a transaction there are no fees applied by Stripe and you get...