Agents
FAQ for Agents
We aim to get your account approved within a few hours, but we would advise up to 1 business working day.
If you have not heard anything within 24 ho...
Mon, 1 Dec, 2014 at 10:40 AM
The main person to see the application is you, the only time the tenant will see the actual application is when you hand over the tablet / laptop for them t...
Mon, 1 Dec, 2014 at 10:43 AM
After completion of an application you can download a summary of the application including;
Deposit amount
Credit Check Score
References
Pen...
Mon, 1 Dec, 2014 at 10:48 AM
Don't worry!
OnBoard Pro will have automatically send the details over but just drop an e-mail to support@onboardpro.co.uk and our team will ensur...
Mon, 1 Dec, 2014 at 10:50 AM
We have invested in ensuring the website is running at all times including peak times.
If you encounter that the website is not working please double...
Mon, 1 Dec, 2014 at 11:55 AM
We will announce any future releases direct on our Support Portal
If you click on forums, then announcements to see any details about future releases/...
Mon, 1 Dec, 2014 at 11:58 AM
Stripe is a way to accept payments online and in mobile apps. No need to a card machine, no rental costs, or hidden fees.
Visit Stripe for more detai...
Mon, 1 Dec, 2014 at 12:01 PM
You are not obligated to use Stripe however we believe this provided an additional method of payment other than cash, bank transfer etc.
We will setu...
Mon, 1 Dec, 2014 at 12:05 PM
You can now take a secure card payment at the property during a tenants application.
Stripe is ideal for taking application fees, and with only a 2.4...
Mon, 1 Dec, 2014 at 12:10 PM
Stripe will include a 2.4% + 20p per successful charge.
Remember that should you refund a transaction there are no fees applied by Stripe and you get...
Mon, 1 Dec, 2014 at 12:12 PM